Playing your first puzzle
Pick a theme and a size
Start a puzzle from Home, choose one of the themes and Easy, Medium or Hard. A new board is made for you there and then.
Find the words
Drag from a word's first letter to its last in a straight line. Or tap the first letter, then the last. The list beside the board shows what's left.
Finish the board
Every word you find joins your collection, and the completion card shows what the puzzle earned. Play another like it, or change theme.
Playing
What do the sizes change?
Easy is 11×11 with 8 words, running forwards and downwards. Medium is 13×13 with 12 words, running six directions, including backwards. Hard is 15×15 with 16 words, running all eight directions. The words themselves come from the same lists at every size.
Why is one of the sizes dimmed?
Its grid doesn't fit the window you have right now, which can happen on a phone or in split screen. Rotate the device or give the app more room and it comes back. A puzzle you've already started keeps going whatever the window does.
How do hints work?
A hint lights the first letter of a word you haven't found. You can choose how many you get per puzzle in Settings. Using one only ends your no-hint streak; it never costs you the puzzle.
Can I lose a puzzle?
No. There's no countdown and no penalty for a wrong drag. If you leave a puzzle it waits on Home. Starting a new one is the only thing that ends it, and if you've found any words the app checks with you first.
Can I hide the timer?
Yes, in Settings under Show timer. The clock keeps running either way, it just isn't shown, so your times still count toward your records.
Your progress
How do levels work?
You go up a level for every 50 words you find, repeats included, and there's no top level. Your collection is different: it counts each of the 18,183 words once, the first time you find it.
What happens if I miss a day?
Your daily streak has a grace day, so a single missed day doesn't end it. If a run does end, Stats records how long it was and why it ended, and your longest-ever run is never erased.
How do I move my progress to a new device?
In Settings, under Your progress, choose Export a backup and save the file somewhere you can reach from the new device. Install WordTym there, open Settings and choose Restore from a backup. Backups work between Android and iPhone or iPad in either direction. On Android, a device-to-device transfer or Google backup can also bring it across for you.
I restored the wrong backup. Can I undo it?
Yes. Before a restore replaces anything, WordTym keeps a copy of what was there. Choose Undo that restore in Settings to put it back.
If I uninstall the app, is my progress gone?
Everything lives on your device, so uninstalling removes it unless you have a backup. Export one first if you plan to reinstall.
Ads and purchases
Where do ads appear?
Banners appear on Home, the puzzle picker, Stats and History. A full-screen ad may show when you leave a finished puzzle, at most once every three minutes. There are never ads on the puzzle you're playing.
How do I remove ads?
Open Settings and choose Remove ads. It's a one-time purchase through Google Play or the App Store, and it removes every ad. The game is otherwise exactly the same.
I bought Remove ads, but I'm seeing ads on a new device.
Make sure you're signed in to the same Google or Apple account you bought it with, then choose Restore purchase in Settings.
How do I get a refund?
Purchases are handled by the store, so refunds are too. Use Google Play's refund help or Apple's Report a Problem. If the purchase is refunded, ads come back.
How do I change my ad privacy choices?
Where privacy law gives you a choice, Settings shows a Privacy choices button that reopens the consent form. The privacy policy explains what ads collect.
Something went wrong
The app crashed. What should I do?
WordTym keeps a short report of anything that goes wrong, on your device only. Open Settings, find Problem reports and choose Share to email one to us. Nothing is ever sent unless you do that.
Still stuck?
Email us and say which device you're on. If the app crashed, sharing a problem report from Settings tells us exactly what happened.
Email lab@reidell.net